Please accept this letter as my highest recommendation of EmpireWorks Reconstruction and Painting. Over the past seven months, as a member of the Board of Directors for the Linda Vista Village Homeowners’ Association in Lompoc, CA, I have had the opportunity to work with EmpireWorks on a reconstruction project valued at over $2 million.
We contracted with EmpireWorks to perform a full siding replacement on thirteen 4-unit buildings, to replace trash enclosures and storage shed, and to apply a new waterproof decking system - the final step being preparing, priming, and painting. During these past seven months EmpireWorks has consistently demonstrated its commitment to the success of our project by its attention to detail on all phases; that includes schedules, quality control, safety, communication, and administration.
EmpireWorks made its first impression with the LVVHA Board of Directors with the submittal of its proposal. The company’s Regional Vice President, Ryan Kilpatrick prepared an extremely detailed proposal package that included pricing, terms & conditions, specifications, a notification process, schedule, references, and the company’s personal information. Ryan presented this package to the Board at our HOA meeting in a clear, understandable and very thorough manner. In doing so, Ryan demonstrated to us that he had an in-depth knowledge of his company, all of the products being recommended, and our community’s needs. We all knew that a project of this size and scope would require strong leadership. Ryan assured the board that his personal commitment to the success of the project would not stop at the signing of the contract. He assured us that he would be in it for the long haul. And he has remained true to his word.
Throughout the duration of the project, Ryan has maintained a hands-on approach. He attends and participates in our monthly HOA meetings during which he reviews in detail any out-of-scope change orders and the financial impacts that they may have. Using the internal schedule initially provided in the proposal, Ryan also provides the members with updates on the major milestone events. As a homeowner and a Board member, I have encountered few individuals with a higher work ethic and desire to please the customer than Ryan Kilpatrick. From the very beginning, he has guided our Board through every step of the process. He listens carefully to our needs and concerns and is always available to address any issues and/or answer any questions anytime, day or night.
In addition to the excellent service Ryan has showed us, his Foreman, David Lee Glass and his crew have been outstanding. Throughout the project, the Board has received feedback from homeowners stating that the workers are always courteous and polite. They are respectful with no loud yelling or music. Daily start and finish times, as well as breaks and lunches are adhered to consistently. At the end of their shift, trash and debris are cleaned up from work areas. David and/or his Lead, Diego are on-site every workday and willingly address any residents issues or concerns real-time. Sign-off walks are scheduled regularly with a member(s) of the Board to ensure customer satisfaction.
In my opinion, there are several areas that make EmpireWorks stand out in its field: 1) Its commitment to customer satisfaction is a priority; 2) It’s ability to be proactive in its planning (particularly during inclement weather), to work-out solutions that will satisfy the customer’s needs and also be economically feasible; 3) It will not look for additional work for the purpose of adding costs to the project; 4) It is proactive in the supervision and enforcement of quality of work and of safety requirements; and 5) It’s accounting practices. I recently conducted an independent value-earned financial assessment of our project, which in turn validated the invoice costs being submitted by EmpireWorks. I would also like to add that, as a businessperson I am especially impressed with the level of financial knowledge Ryan has had throughout the duration of our project. He has demonstrated a propensity for cost detail that is not often seen at a V.P. level.
As of this date, our reconstruction and painting project is approximately 70% complete. The buildings that have been completed look awesome. No doubt, the work of Ryan and his team at EmpireWorks has added great value to each homeowner’s unit and to the overall condominium complex.
If you are in need of a property renovation company, I would highly recommend EmpireWorks Reconstruction and Painting. You will not be disappointed.
Board of Directors
Linda Vista Village Homeowners’ Association
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